Please use the definitions below to help you better understand the terms we use at GatherPlace. It is important to know these terms when requesting support help so that our representatives can accurately assess customer service issue.

Account refers to the number of user login credentials that are associated with your GatherPlace subscription.

Account Type refers to the type of account that you have chosen for your GatherPlace subscription. There are two different types of accounts: Individual Account and Shared Account.

Individual Account refers to the type of account that allows one person to host one session at a time using a single login and to host an unlimited number of sessions per month. Multiple Individual Accounts may be purchased at the same time.

Shared Account refers to the type of account that allows you to create an unlimited number of login accounts (sub-accounts) for others to share. The users may host an unlimited number of non-concurrent (only one at a time) sessions per month. You may purchase multiple Shared Accounts to allow concurrent (more than one at a time) sessions per month. The number of Shared Accounts equal the number of sessions you may host at the same time.

Sub-Accounts refers to the multiple user accounts that are associated with a Shared Account. The sub-accounts are managed by the Master Account holder.

Master Account refers to the user of a Shared Account who will manage the sub-accounts associated with the Shared Account. He/She can also run reports for each sub-account.

GP4 is the acronym used to refer to the GatherPlace web conferencing program version 4 that is currently available to the public.

GP5 is the acronym used to refer to the GatherPlace web conferencing program version 5 that is currently in Beta use.

Integration refers to the process of creating a webpage or link on the client's website for their customers to access web conferencing services. This provides clients a way to keep from having to send their customers to our website.

License refers to the legal document that permits customers to use the GatherPlace web conferencing services and binds them to the conditions of use.

Microphone Headset refers to the tool plugged into your computer and used to hear and transmit audio. More »

Mini-Plug is a type of plug found on audio devices used on PC and Macintosh computers. The mini-plug has one or two small round segmented pins that are plugged into the audio ports of the computer. More »

USB is a type of plug found on audio devices used on PC and Macintosh computers. The Universal Serial Bus (USB) consists of a single rectangular plug that is inserted into the audio ports of the computer. More »

Application refers to the different computer software programs on your computer or made available through GatherWorks.

Beta refers to the final phase of a software release cycle. The pre-release version of a software program typically indicates that the company wants customers to start using it to identify problems that they can address before it is officially released.

Desktop Sharing refers to the functionality of the GatherPlace software that allows participants in a web conferencing session to see the presenter's computer screen. Also known as screen sharing.

Operating System is a software program that acts as a conduit between a computer's hardware and software. Some examples of common operating systems include Linux, Unix, Windows XP, Mac OS.

Screen Sharing refers to the functionality of the GatherPlace software that allows participants in a web conferencing session to see the presenter's computer screen. Also known as desktop sharing.

Teleconferencing refers to a conference of people located in various locations that enables voice communication via a conference call telephone number. Everyone pays for their own call.

VoIP refers to Voice Over Internet Protocol which is a method of using the Internet to send audio from one device to another. It is typically used as an alternative to telephones where the participants use either computers with headsets.

Web Browser a software application that allows users to navigate the World Wide Web using search engines. Examples include Safari, Netscape, Internet Explorer, and Google Chrome.

Web Conferencing refers to a conference of people located in various locations that enables voice communication via computer audio or teleconference as well as computer desktop sharing. Participants are able to listen to the presenter and view his/her screen.

Webinar a term used to apply to a seminar conducted using web conferencing technology.

Plan refers to the type of functionality you choose to subscribe to at GatherPlace. You can choose between the Basic Plan (desktop viewing/sharing; remote control; voice teleconferencing among other features) or the Premium Plan (everything from the Basic Plan plus recording and advanced teleconferencing). Click here to see a complete list of features.

Basic Plan refers to the type of functionality available with the purchase of the plan. The Basic Plan offers GatherPlace users desktop viewing and sharing; remote control and support; and voice teleconferencing among other features. Customers can also choose the Premium Plan which offers additional features. Click here to see a complete list of features for both plans.

Premium Plan refers to the type of functionality available with the purchase of the plan. In addition for all the functionality of the Basic Plan, the Premium Plan offers GatherPlace users session recording and advanced teleconferencing features. Click here to see a complete list of features.

Access Code is a 7-digit code issued to hosts when he/she plans a session. The Access Code is provided to guests either as a link or as a number. Guests use the code to enter the appropriate room for the session.

Audio Tuning Wizard refers to the process of checking your audio before the start of a session. Users can run the wizard to check the levels and clarity of incoming and outgoing audio.

Concurrent Sessions refers to the number of sessions that are allowed to be conducted at the same time under the GatherPlace license agreement.

Guests refer to people who join a session to be conducted by another person.

Host refers to the person who manages the GatherPlace accounts. He/She may or may not be the presenter.

Invite Wizard refers to the options available to hosts to send invitations out to guests.

Moderator refers to a person who may be assisting the presenter by monitoring text chat questions and requests to speak.

Moderator PIN refers to the Personal Identification Number (PIN) for teleconference calls. It will allow you to mute and un-mute guests in the call.

Non-Concurrent Session refers to sessions that cannot be conducted at the same time under the GatherPlace license agreement.

Participants refer to people who join a session. Includes host, moderator, presenter, and guests.

PIN is a Personal Identification Number which hosts/moderators need to set when planning a session.

Presenter refers to the person who will be sharing his/her screen with the participants or guests. He/She may or may not be the host.

Private Chat a text chat capability available to hosts and presenters to communicate with certain participants without other participants seeing it.

Public Chat a text chat capability available to hosts and presenters that is visible to all participants in a session.

Room refers to a web conferencing staging area that is entered using an access code provided to participants by the host. Once participants enter a room they must join the session.

Session refers to an active web conferencing presentation that is entered after using an access code to enter a room and clicking the Join button.