Is my Operating System (OS) supported?
We support Windows 2000, XP, Vista, Windows 7, Mac OS X and Snow
Leopard, Linux, and Solaris!
You have a great service at a very
affordable price. What is the catch?
There are no catches or strings! GatherPlace provides unlimited use
web conferencing at a flat rate with
no hidden fees,
no setup fees, no overage charges, and no cancellation fees. Our
mission is to bring an affordable web conferencing service to all with
a special focus on small businesses. As a standing member of the
Better Business Bureau, GatherPlace offers no risk with maximum
benefit. We have customers in more than 80 countries and offer a
FREE 14-Day Trial!
Is GatherPlace Secure?
Yes. In order to get into a session you need an access code that can
only be provided by the host. The host has full visibility on who is
in the meeting and can lock the meeting to prevent more guests from
joining, and can selectively disconnect existing guests. Guests only
see what you show them and cannot access any files or information on
your computer without your knowledge. GatherPlace servers run the
latest Unix technology and is hosted in secure, guarded facilities
with backup power. GatherPlace is also part of the
Hacker-Safe
program that ensures your safety.
Can I use GatherPlace on more than one
computer?
Yes. You can host sessions from as many computers as you want with
your Account as long as you use one computer at a time.
What is the difference between an
Individual and Shared Account?
An Individual Account is for one person to host one meeting at a time using a single login account from any PC or Mac.
Shared Accounts allow you to create an unlimited number of login accounts (sub-accounts) for others to share so that each person can host their own sessions.
However, under your Shared Account license agreement only one person is allowed to host a session at a time.
If you would like the sub-account users to be able to host sessions at the same time you need to purchase additional Shared Accounts.
The number of Shared Accounts purchased will equal the number of sessions that are allowed to take place at the same time.
Both Individual and Shared Accounts give users the ability to run reports on their sessions.
When should I buy 2 Individual Accounts
instead of 1 Shared Account?
It comes down to three considerations: the number of sessions you need to host at the same time, management of the account(s), and money.
If you and your colleague don't need to host sessions at the same time, one Shared Account will work nicely as long as you agree to let one user manage the account.
If you need to conduct sessions at the same time, you have two options: 1) purchase more than one Individual Account so that each of you can manage your own accounts;
or 2) purchase more than one Shared Account so that all of the sub-accounts can be managed by one Master account holder.
Click here to determine the cost differences between these options before making your decision.
Do you offer voice teleconferencing? How
much does it cost?
Yes. We offer Basic Integrated Audio Teleconferencing at no charge, in which everyone
dials a teleconferencing phone number that GatherPlace provides
(standard long distance rates apply). We also offer "Audio via Computer"
teleconferencing (participants dial in with their computer) as part of
our Premium Service.
Click
here for pricing details.
Do you offer recording?
Yes, we do offer recording as part of our Premium Service.
Click here for
pricing details. Recording will record voice synchronized with web
conferencing.
Do you offer "Audio via Computer"
Protocol? How much does it cost?
Yes. Audio via Computer is included with the price of our Premium Service and is fully is integrated into the GatherPlace Software!
Click here
for pricing details.
What are the differences between the Mac
and Windows versions of the Host Software?
We are constantly working to provide consistent features between all
supported platforms. The Mac and Windows versions offer the same
features except for the following: 1) Only Windows users can
selectively choose single applications to show, whereas Mac users must
share their entire desktop; 2) Windows Hosts can hide the GatherPlace
client view, but Mac Hosts cannot.
How much does integration cost?
Basic Integration is FREE! Please refer to our
Integration
Page for more details; please
contact us if you need custom integration.
Do you have daily event pricing?
No.
Do you support video conferencing?
No. We focus only on web conferencing and teleconferencing services
for a simple user experience so you can focus on business instead of
trying to resolve technical issues.
Can I upgrade or downgrade the size of my
Account and, if so, is there a fee?
Yes, you can upgrade and downgrade your account each month. There is
no fee to change your Account, however, no refunds are provided.
Please refer to our
Terms of Service for more details. To change your
Account to and from Premium, please go to our
subscribe page.
To change the size or from/to Individual and/or Shared, please
contact us.
If an Account says it includes "5 Guests",
does that include the Host?
No. A 5-Guest Account means you can Host your meeting and have 5 other
people join your session.
If I sign up for a 5-Guest Individual
Account, am I limited to the same 5 guests for all my meetings?
No. You can have different Guests for any meeting as long as there are
only 5 Guests connected at any time. You can host as many consecutive
meetings for as long as you want during a given month.
Do Guests or Co-presenters have to
subscribe to GatherPlace?
No. Guests and Co-presenters participate for FREE as long as you are
hosting the meeting.
Do you support Video playback?
No. Even though shared video applications are visible to guests, the
frame rate will be lower and no sound will be sent. This is similar to
other web conferencing solutions.
Can I let others use my Individual
Account?
Personally you can host from any PC or Mac. However the license does
not allow you to share your account with others.
Can I subscribe to GatherPlace just to use
the teleconferencing service features only (no web conferencing)?
Yes, but you must still sign up for the web conferencing service.
However, you do not need to use web conferencing in every call. Your
call could consist of teleconferences only, web conferences only or a
mixture of teleconferencing and web conferencing.
Can I use my own teleconferencing phone
number instead of what GP uses? Does it cost extra?
Yes, you can use your own teleconferencing number and can even post it
to your Guests. It does NOT cost extra for this feature. Custom
teleconferencing will not provide the same level of integration as the
GatherPlace Advanced Teleconferencing.
Click
here to see how GatherPlace compares with competitors